Lisa Thor

Legal Resource Management Attorney @Travelers

Fresno, CA, US

Perform legal resource management to Fortune 500 insurance carrier by negotiating and resolving billing disputes with outside counsel nationwide.• Negotiate and resolve billing disputes and other issues with outside counsel.• Ensure prompt, accurate and efficient auditing of legal fee and expense invoices. • Collaborate with various claims departments for more litigation cost controls. • Drive and influence cultural compliance with partnering law firms based on company’s retention and billing policies and philosophies via the building of trusted and strategic business partnerships. • Provide suggestions and feedback on the establishment of the Legal Resource Management Group; including, proposal of revised Legal Billing Guidelines and Fee Agreements. • Serve as a technical resource to other claim professionals and various stakeholders, providing consultation and training regarding bill review, outside counsel resource management and best practices.• Participated in weekly discussions with senior management and in-house counsel regarding outside counsel’s file handling, work product and litigation cost controls.• Drive and influence compliance by the company’s counsel of choice by reinforcing Travelers’ billing and retention guidelines while maintaining strong business partnerships.• Conduct, develop, and organize weekly staff meetings including the preparation of relevant meeting materials and resources.• Work collaboratively with new hires to train them on the use of Claims Handling Platform, Counsel Link, and other Legal Resource Management tools and systems internal to Travelers Claims.

University of California, Davis

B.A., English and Spanish

Poudre High School

International Baccalaureate

University of the Pacific - McGeorge School of Law

Juris doctor, Law