Lisa Shepard
Director Customer Experience Lab Management Systems @National Dentex Labs
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WORK HISTORY
Director Customer Experience Lab Management Systems @National Dentex Labs
US
Oversee team of 5 Business/IT Analyst who provide support to 2 software platforms. Gearing up to merge 3 platforms into one system in 2025.Provide project leadership on the Lab Management software across 50+ dental laboratories across the US. Along with Managing the Technical and Operational Support for software system.Lead on Software integration for Magic Touch at new locations for National Dentex LLC. Have participated in over 80 integrations over the past 12 years.Participate and lead cross functional teams to support business, IT and operations in laboratories.Create and maintain quick reference materials for laboratory personnel for system functionality and NDX business use.Create and test software updates from vendor and business data updates. Work with team to create and update crystal reports used in software system.
EDUCATION
Bethel University
Masters, Business Administration
University of Northwestern – St. Paul
Bachelor of Science (BS), Business Administration
Villanova University
Masters Certificate, Six Sigma
SKILLS
ABOUT LISA SHEPARD
My Strengths Finder\'s strengths are:* Context* Input* Achiever* Learner* Restorative* Responsibility* ArrangerI am always excited to learn new things and welcome a fast paced, every changing environment!
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