Lisa Sandoval

About Lisa Sandoval

I am a driven business leader with a successful track record for generating profitable growth. I have passion for translating consumer insight into value-added innovative plans that yield top-line revenue results. My strengths include Consumerism, Customer Navigation. Global Networks, Strategic Planning, Business Development, Collaborative Partnerships,and Consumer Focused Online Marketing. My recent international business courses are complemented by an Executive MBA and MPH. As a past peace corp volunteer and participant of numerous cross cultural/language immersion programs, I enjoy working on diverse teams and solving problems by leveraging different perspectives.

Experience

1. AVP Customer Navigation and Collaboration

   HonorHealth

   Oct 2018 — Present · Phoenix, AZ, US

   The AVP of Customer Navigation and Collaboration is responsible for leading efforts that increase engagement and loyalty and drive volume to the organization by ensuring we are delivering the best possible service to our customers, employees and physicians. This position is responsible for the strategic planning and execution of all patient navigation operations and leadership of continuous improvement initiatives related to operational performance, efficiency and achievement of metrics. Responsible for leading the development and execution of all marketing plans and engagement initiatives, both internal and external, across multiple platforms and formats to drive growth, engagement and loyalty that support the organizations strategic plan and annual marketing plan objectives. As an expert in the areas of marketing and operations, this position requires developing and maintaining strong partnerships with senior leadership, department leads, physician relations, physicians and clinical leads to achieve our shared business objectives.

Education

• University of Arizona

  Executive MBA, Masters in Business Administration

  2012 — 2013

• University of Arizona

  Masters in Public Health, Health Care Policy

  2001 — 2003

Skills

• Multimedia
• Strategic Partnerships
• Revenue Cycle
• Business Planning
• Business Development
• Digital Marketing
• Consumer Marketing
• Dotnetnuke
• Cross-Functional Team Leadership
• Bilingual-English/Spanish
• Marketing Strategy
• Marketing
• Salesforce.com
• Business Intelligence
• Healthcare Information Technology
• Marketing Management
• Email Marketing
• Strategic Planning
• Global Health
• Online Marketing
• Social Marketing
• Consumer Insight
• Customer Engagement
• Marketing Communications
• Multi-Channel Marketing
• Corporate Websites
• Project Management