Lisa Sain

Experience

1. Senior Applications Administrator

   JAGGAER

   Aug 2020 — Present

   Configure, install, and maintain assigned applications: Financial Force, Salesforce, Clarizen, Survey Monkey, AHA! and others that might be assigned- Design and implement new Enterprise Applications (EA) systems – Works closely with the Functions Leadership in assisting with planning, development and design of new EA systems, and recommends solutions for improvements to the current EA systems, including but not limited to implementing automation tasks as needed- Support developer in integrations between assigned applications and other business applications- Responsible for onboarding of acquired companies into assigned applications- Fully responsible for problem management activities such as issue resolution and root cause analysis- Liaison with vendor support on all issues- Provide advice, training and documentation to end-users- Maintain current knowledge of relevant technologies as assigned- Enable best practices and process automation- Maintain SLA, System Availability, Capacity management, and Performance KPI for on-premise applications- Collaborate with business and technical teams to ensure proper integration for all EA ecosystem

Education

• Asbury University

  Bachelor's degree, Secondary Education and Teaching / Mathematics

  1982 — 1986

• Sanderson High School

  Undergraduate

  1979 — 1982

Skills

• Salesforce.com
• Business Process
• Business Analysis
• Salesforce.com Administration
• Project Management
• Salesforce.com Implementation