Lisa S.

WORK HISTORY

EDUCATION

ABOUT LISA S.

I am an experienced professional in resource and workforce planning, having held various roles in multiple organizations. My expertise includes statistical forecasting, capacity planning, and team management. • Current Role: I am currently a Resource Optimization Planner at eTeam LinkedIn Supplier, where I develop and maintain statistical forecast models for workload and staffing requirements and utilizes performance analytics tools to drive efficiencies and improve workflow. • Previous Experience at Optum: From September 2022 to June 2023, I worked as a Workforce Planning Consultant at Optum, managing Sr. Lead Analysts responsible for long-range and short-term forecasting for financial services while leading team development and collaboration. • Grainger Role: Between May 2017 and September 2022, I was a Workforce Planning Analyst at Grainger, collaborating with operations to provide business guidance, optimizing scheduling, and managing shift and PTO bids. • Earlier Positions at Optum and TriVita: I also served as a Workforce Analyst at Optum from November 2015 to May 2017, and as a Workforce Manager at TriVita from October 2013 to October 2015, where I managed a team and utilized various workforce management tools. • Experience at Sears: My career includes roles at Sears as a Workforce Long Term Planning Analyst and Resource Management Specialist Team Lead, where I participated in long-term planning, capacity planning, and real-time management. • Countrywide Insurance Services: From November 2005 to March 2009, I worked as an Operations Consultant / Planning Analyst at Countrywide Insurance Services, being part of a new WFM team and training others on workforce management tools. • Educational Background: I hold an Associate of Science degree in Electronics Engineering Technology with a focus on Technical Writing from ITT Technical Institut