Lisa Riordan
Director, Executive Communications @University Hospitals
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WORK HISTORY
Director, Executive Communications @University Hospitals
Cleveland, OH, US
Proactive communications executive for $6.0 billion nonprofit healthcare system in NE Ohio with employees and 400+ locations comprising hospitals, outpatient facilities and physicians offices. Manage internal, external and Board communications for CEO and C-suite. Serve as strategic advisor, developing communications and media relations plans to support business objectives and advance local and national reputation. Direct CEO’s special projects, including employee recognition and engagement programs, and national reputation management enhancement initiatives. Lead message development and storytelling for several business units and service lines. Manage development of publications, including Annual Report, Community Benefit Report, newsletters and CEO blogs. Manage communication strategies for community collaboration initiatives, including the Cleveland Innovation District and the University Hospitals-Cleveland Clinic Stronger Together project. Manage thought leadership program, including social media, OpEd development and speaking engagements. Coach and mentor team of senior communications strategists.Notable accomplishments include— Managing extensive crisis communications regarding COVID-19 response. — Developing and implementing multi-year communications strategy for first CEO transition in 20 years, securing lifetime achievement awards and significant external recognition for outgoing CEO as well as positioning incoming CEO as a transformational and highly engaged leader— Ideating, launching and managing culture-changing employee and physician recognition program— Developing and implementing multi-channel communications plan for new strategy & values. — Leading efforts to apply for, and and attain, industry’s highest honor - AHA Quest for Quality Prize— Creating proactive PR strategy to elevate UH’s reputation, positioning executives as thought leaders— Launching and managing company’s first Employee Resource Group for women.
EDUCATION
Columbia Business School
Women’s Executive Leadership Program
University of California, Los Angeles
Bachelor's degree
University of Phoenix
Master of Business Administration (MBA)
SKILLS
ABOUT LISA RIORDAN
Senior executive experienced in developing and implementing proactive brand/reputation…
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