Lisa Riddoch

Lead Delivery Programme Manager - Fulfilment and Logistics @The Very Group

Liverpool, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jun 2017 — Present

Lead Delivery Programme Manager - Fulfilment and Logistics @The Very Group

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Liverpool, GB

Responsible for delivering all IT change within the Logistics and Fulfilment portfolio. Latest programme of work was to implement a brand new Digital Returns capability, providing a new UI customer experience as well as a complex integration between third party applications and Very’s systems using a combination of AWS and webhook services. Previous to that was the successful delivery of a new fulfilment centre in the East Midlands, migrating existing warehouses to a fully automated site.• Successful delivery of a 3 year, £15m tech programme delivering all Software, Network and Infrastructure for a greenfield, fully automated, state-of-the-art FC. Opened on time, to budget with no stability issues post opening• Integration of a new Order Management System (IBM Sterling) enabling Very to realise a key milestone in their Technical roadmap and start to deliver against a potential £2m p.a. benefits case• Implementation and upgrade of a Carrier Management System (DAI) to Cloud SaaS, working with Arrow XL, XDP, Yodel and Royal Mail to offer the same enhanced CMS offer to our DD B2B suppliers. • Deployment of new full network infrastructure into the new DC (BT pipelines into site, WAN, LAN, WIFI and all associated hardware) with O2, AT & T and Vodafone• Implementation of a new integrated 2-person diary booking system with ArrowXL and Indesit enabling customers to select a slot for delivery for the first time• Prioritisation of L&F change in line with business requirements• Planning and co-ordination of complex change across multiple engineering and third-party teams, utilising a team of over 40 people across permanent, contract and offshore colleagues• Management of £ multi-million budgets • Delivery of various IT and technologies changes: Network (new LAN, WAN and WIFI), Infrastructure (new 10GB BT links), Software integration (new WMS, CMS, OMS) and Hardware (desktops, laptops, cameras, TVs)• Communication and engagement with Heads of and Director sponsors

EDUCATION

1983 — 1990

Chesterfield High School

A Level

SKILLS

Business RequirementsTestingLogisticsWaterfallTest StrategyIntegration TestingIsebMicrosoft ProjectQuality CenterTeam ManagementTest ManagementResource EfficiencyManual TestingItil3rd PartyBudget ManagementMicrosoft OfficeQtpTest PlanningChange ManagementV-ModelRegression TestingToadWarehousingTest CasesFunctional TestingNon-Functional TestingSoftware Quality AssuranceSoftware DocumentationWaterfall Project ManagementSoftware Lifecycle ManagementRisk Based TestingQuality AuditingTest EstimationBusiness Process ImprovementTest ExecutionHp Quality CenterSystem TestingQuality AssuranceTraining Delivery

ABOUT LISA RIDDOCH

Highly committed IT Program/Project Manager with over 25 years’ experience in Logistics…

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Lisa Riddoch — Lead Delivery Programme Manager - Fulfilment and Logistics at The Very Group in Liverpool, GB | Unifers