Lisa Popplewell
Director - Digital Workplace Colleague Experience
- Role
- Director - Digital Colleague Experience at American Express
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
About Lisa Popplewell
Passionate and successful change agent with 11+ years of experience in various roles within the Agile Framework. Recognized for my overwhelming capacity to motivate and mobilize people on their path to continuous improvement. As a creative and collaborative problem solver, I bring a full spectrum of knowledge in delivery methodologies and understand that trust is foundational when implementing lasting transformation.I am a captivating speaker with consistent positive feedback on my ability to relate to and energize an audience. I have experience coaching senior leaders to enable customer centricity, speed to market, quality, and a healthy work/life balance by leveraging business agility principles.Through leadership by example, I build high-functioning, high-performing teams that design innovative solutions to meet business outcomes and solve complex problems for our customers. I am a skilled servant leader who creates a collaborative and engaging work environment, with a high level of emotional intelligence and warmth.If you\'re looking for an experienced transformation leader with a proven track record of success, let\'s connect and explore how I can help drive results for your organization
Experience
Director - Digital Colleague Experience
Mar 2024 — Present · US
As part of #TeamAmex, I lead the charge in shaping the ultimate digital colleague experience! As the Director of Digital Colleague Experience at American Express, I\'m dedicated to ensuring our products are intuitive, user-friendly, and accessible. With extensive experience in UX leadership and UI design expertise, I drive research, usability testing, and surveys to guide our design decisions. Collaborating with diverse teams, I define customer personas, track satisfaction ratings, and implement UX enhancements, all while fostering a culture of design thinking and continuous innovation.#TechLeader #DigitalExperience
Skills
- Business Process Mapping
- Analytics
- Lean Transformation
- Scaled Agile Framework
- Sql
- Visio
- Data Warehousing
- Database Administration
- Financial Analysis
- Microsoft Sql Server
- User Acceptance Testing
- Agile
- Business Analysis
- Requirements Analysis
- Agile
- IT Strategy
- Requirements Gathering
- Agile Methodologies
- Business Process Improvement
- Agile Application Development
- Agile Project Management
- Public Speaking
- Software Development Life Cycle (Sdlc)
- Leadership
- Access Database
- Business Intelligence
- Software Development
- Scrum
- Sdlc
- Process Improvement
- Spc4
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