Lisa Lisa Rook Poole

About Lisa Lisa Rook Poole

I lead a top-performing outside sales team and we have one mission: help restaurants succeed. How? Two ways: First, by incentivizing a special group of diners to spend their money at restaurants in our network. Second, by providing easy access to capital to support restaurant operations. Rewards Network manages the dining rewards programs for some of the biggest loyalty brands in the world. There are 20M+ diners in our network who prefer to open their wallets to restaurants we partner with because they earn a currency that is valuable to them, i.e. American Airline miles, Marriot Bonvoy points, Shell Fuel Rewards, when they do.

Experience

1. Senior Regional Sales Manager

   Rewards Network

   Sep 2015 — Present · US

   As a Regional Manager at Rewards Network, my team and I are committed to helping independent and multi-unit restaurants within North Carolina, South Carolina, Virginia and Tennessee area achieve their dreams. It’s no small task, but Rewards Network has over 30 years of experience in helping clients grow their business even when the industry is slow. In fact, our clients outperform the rest of the industry by 3-4% in same store sales.In my role, I am proud to lead a top-performing team of dedicated and high-performing Account Executives and Account Managers in our strategic and tactical efforts. My team and I ensure that we are matching the right Rewards Network programs and services to your specific needs and goals. Once you become a client, we ensure that our programs help address those needs, and making sure you receive the customer service and satisfaction you deserve. My team covers multiple states throughout my region, ensuring that no matter where your restaurant is, we have a great solution for you. In order to help you and my individual team members meet their goals, I implement a number of management, training, and communication strategies including:• 1:1 weekly professional development calls• Daily coaching calls and guidance• Performance tracking and management• Customer/client satisfaction assurance• Ride-alongs, and much moreMy passion is helping not only our clients grow, but also each person on my team. I aim to create a productive, efficient and effective work environment every sales representative can thrive in — which translates into even better customer service and satisfaction for our clients! On an ongoing basis, I also collaborate with all of our company teams to ensure all goals are met, including upper and C-level sales management, internal contract operations, inside sales representatives, marketing teams, and more.