Lisa Cone

About Lisa Cone

I am a dynamic and performance-driven professional with extensive experience in global services operations, continuous improvement, and project management. I have a proven track record of optimizing business processes and implementing technology solutions to increase revenue and profitability. I am a creative, analytical problem solver and strategic thinker with an acute ability to understand current problems, determine root cause, and identify steps to resolution while also considering integration details to deliver technology solutions in alignment with global business objectives. I am a versatile and self-motivated business partner and thought leader with a direct and honest communication style and have worked with internationally diverse cross-functional and matrix teams.

Experience

1. Customer Operations Business Partner

   Bottomline

   Aug 2020 — Present · Portsmouth, NH, US

   Business partner aligned with two major product segments to design and implement solutions that enable an exceptional customer experience throughout the customer journey with focus on customer value and growth.• Leveraged Salesforce to align application data to implement a new vendor network revenue stream.• Coordinated a transformation project to optimize the global renewal process to consolidate 7 distinct processes into a single consistent process to enable global reporting of revenue, net retention, and churn.• Defined the parameters of a customer health score for two different product segments utilizing PowerBI dashboard views to enable prioritized playbook actions to track mitigation progress.• Partnered with Customer Success leadership to develop and administer incentive compensation plans.• Rolled out a comprehensive, six week, new-hire training program for a Customer Success team.

Education

• Nichols College

  Master of Business Administration - MBA

• Worcester Polytechnic Institute

  Bachelor of Science - BS