Lisa P.
HR & Recruitment Partner | Bridging Client Expectations, Employee Fulfillment & Company Growth
- Role
- Account Development Manager Preferred Customer Unit at Randstad
- Location
- Knoxville, TN, US
- LinkedIn followers
- 500 followers
About Lisa P.
Experienced Human Resources and Recruiting professional with a strong background in operational management and a proven track record of driving talent acquisition, retention, and organizational effectiveness. Recognized for excellence in performance and leadership, including receiving the prestigious 2020 Randstad Presidents Club Award for outstanding achievements in operations, recruiting, and talent retention. Adept at developing and executing strategic HR initiatives, building high-performing teams, and aligning talent strategies with business objectives to deliver measurable results.
Experience
Account Development Manager Preferred Customer Unit
Jul 2023 — Present · Knox County, TN, US
As the Knoxville Account Development Manager (ADM) I am responsible for driving business growth and fostering strong client relationships within the staffing and human resource services sector. This role combines strategic sales, recruiting support, and account management to develop new business opportunities and nurture existing client partnerships. As the ADM, I play a key role in aligning client needs with top talent, ensuring high-quality service delivery, and contributing to the overall success of the agency and the client.Key Responsibilities:Business Development & SalesIdentify and pursue new business opportunities through cold calling, networking, and referrals.Develop customized staffing solutions for prospective clients based on their industry, business size, and workforce needs.Conduct client presentations & negotiate service agreements.Track sales activities and maintain accurate CRM records.Account ManagementManage and grow existing client accounts through regular communication and performance reviews.Serve as the primary point of contact for client inquiries, staffing requests, and escalations.Monitor client satisfaction and proactively resolve issues to ensure long-term retention.Partner with clients to forecast hiring needs and workforce planning.Recruiting & Talent ManagementCollaborate with the recruiting team to ensure timely and quality placement of candidates.Understand client culture and job requirements to help source and match the best talent.Participate in candidate interviews and onboarding as needed.Monitor candidate performance and support HR functions, including retention initiatives and employee relations.Strategic Planning & ReportingAnalyze market trends, competitor activities, and customer feedback to inform sales strategies.Provide weekly and monthly reporting on sales pipeline, account status, and recruiting activity.Contribute to the development of marketing strategies and service improvements.
Education
Marshall University
Bachelor's Degree, Arts, Minor in Psychology
1996 — 2010
Southern West Virginia Technical and Community College
Associate, Applied Science
1996 — 2005
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