Lisa Oneill

About Lisa Oneill

Customer relationship management, marketing, communications, program management, marketing research/customer satisfaction and client services with financial experience.• Customer relationship management – improving business relationships with customers, focused on customer retention• Marketing - accomplished in generating and implementing creative marketing plans for companies, organizations, programs, and events• Communications - skilled in generating corporate messaging for both inside and outside customers through print, IVR, email, SMS, websites and social media by using excellent written and oral communication skills• Program Manager - practiced in planning, developing and completing large new projects while delivering on-time and within budget results• Marketing Research - proficient in survey design and multi-modal data collection; mail, telephone, SMS and online surveys. Experienced in developing, implementing and hosting client websites for the delivery of data, reports and corporate information• Client Services - skillful in establishing and maintaining excellent client relationships• Leadership - experienced in supervising, managing and coaching marketing staff professionals and leader of cross-functional teams to meet program objectives

Experience

1. Senior Marketing Coordinator

   SSOE Group

   Jun 2018 — Present · Toledo, OH, US

Education

• Bowling Green State University

  Bachelor’s Degree

Skills

• Customer Service
• Reporting & Analysis
• Web Content Writing
• Microsoft Word
• Strategic Planning
• Qualitative Research
• Quantitative Research
• Program Management
• Financial Analysis
• Research
• Survey Design
• Self-Starter
• Market Research
• Communiciations
• Marketing
• Community Volunteer
• Cross-Functional Team Leadership
• Marketing Strategy
• Microsoft Excel
• Event Planning
• Planning & Organizing
• Social Media
• Leadership
• Data Analysis
• Client Services
• Data Collection
• Event Management
• Report Writing
• Microsoft Office
• Project Management
• Proposal Writing
• Customer Experience