Lisa Olmutz

Experience

1. Director, Client Service Management

   Fiserv

   Apr 2010 — Present

   Highly accomplished leader with a solid 24 year track record of success in leading Customer Service, Back Office Operations, Incident Management, Payment Management, and Client Service Management. Proven leadership in cultivating high performing teams and cultures, with a passion for streamlining functions and process improvement. The Director of Client Service Management responsibilities includes being the client interface for all Fiserv clients and the customer experience between the Fiserv Bill Pay and Fiserv Social Payments call centers.

Skills

• Team Building
• Management
• Business Analysis
• Sdlc
• Operations Management
• Customer Relationship Management (Crm)
• Quality Assurance
• Pmp
• Leadership
• Business Process Improvement
• Outsourcing
• Customer Service
• Call Centers
• Requirements Analysis
• Program Management
• Software Project Management
• Performance Management
• Crm
• Project Management
• Cross-Functional Team Leadership
• Product Management
• Team Leadership
• Strategy
• Vendor Management
• Change Management
• Contact Centers
• Six Sigma
• Call Center
• Process Improvement