Lisa Olds
Head of Collections and Invoicing @Verisure
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WORK HISTORY
Head of Collections and Invoicing @Verisure
Newcastle Upon Tyne, GB
SKILLS
ABOUT LISA OLDS
A stand-out senior leader specialising in operational excellence through multi-channel contact centre operations. An expert at implementing and embedding industry leading technology, best-in-class operating procedures, collections, contact and customer service strategies. Successes include achieving consistent commercial and financial performance in line with regulatory requirements, increasing business Trustpilot ratings, designing, implementing, and embedding an improved business culture and subsequently minimising staff attrition. Experienced at driving high-performance against demanding SLAs/KPIs and delivering continual adherence and improvement. Passionate about delivering results through people, change management, driving engagement, and maximising the potential of each employee. Brings strong experience of learning/development, including coaching, succession, progression and leadership training. Leads with an engaging management style that fosters trust, confidence, and innovation in colleagues.
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