Lisa Mueller M.
Senior Banking/FinTech Compliance
- Role
- Quality Assurance Specialist at Bm Technologies, Inc
- Location
- Elyria, OH, US
- LinkedIn followers
- 500 followers
About Lisa Mueller M.
I am a Senior Compliance Quality Assurance Specialist at BM Technology, a leading…
Experience
Quality Assurance Specialist
Mar 2024 — Present · OH, US
Manage quality assurance (QA) for Fraud team and the Reg E team (that includes 29 investigators)• Write, create and implement Policies and Procedures for the Fraud team and the Regulation E team to ensure regulatory requirements are met• Maintain weekly score cards for each investigator• Accumulate, document and analyze monthly averages on each investigator and each department’s quality • Sample various disputes and check claims to ensure adherence to process guidelines • Ensure compliance with SAR requirements are met and determine when to refer cases for further investigation • Provide feedback and training to team members for improving investigation quality and compliance • Support the updating of content materials such as policy and procedures and maintain version control
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