Lisa Metzger

Operations Assistant Compliance Coordinator @La Jolla Group

irvine, CA, US

Communicate with all sales representatives in assigned territories on a daily basis to ensure orders are being submitted accurately Coordinate between sourcing and production departments to meet product arrival deadlinesElectronically process EDI confirming styles, gross profit margins, and shippings windows are correctEnsure all orders are accounted for and ship within the shipping windowGenerate daily reports to ensure accurate shipping and confident communication between the allocation department, sales representatives, and company accountsIdentify new account opportunities for potential customersIssue product return authorizations, and shipping call tagsMaintain order file managementMonitor all accounts with specific requirementsProvide coverage for other sales support specialist’s territories while out of the officeProvide procedure updates for all Compliance RequirementsPerform presentations for industry related marketing and advertising eventsResolve account inquiries and complaints regarding orders and shipping concernsReview all shortage claims with the Credit and Warehouse departmentServe as the direct liaison between sales representatives and sales management Set up all new accounts and new vendor agreementsWork closely with our Legal Department for review and approval of documentation

University of North Carolina at Wilmington

Bachelor of Science

Concord Career College

Licensed Vocational Nurse

Coastal Carolina Community College

Business Administration and Management, General