Lisa Merritt

Revenue Cycle Manager @Ensora Health

US

Leadership Context: Hired to oversee a team of account managers that perform managed billing for customers who subscribe to our practice management software. Accountable for customer escalations with a focus on customer retention. Achievments:* Instrumental in developing, implementing, and monitoring KPI’s and RCM Metrics in order to manage and monitor productivity.* Onboard, Coordinate and Manage interactions and priorities for outsourced vendor staff.* Reduced overall aging AR to 18%, with many customers under 5%. Reduced the denial rate to 8%.* Investigate, remediate, and de-escalate claims related customer issues, as needed.* Lead RCM customer escalations, develope A/R remediation plans, reports, and customer presentations.* Assist in development of policies and procedures for RCM programs and implement all applicable protocols to ensure compliance and efficiency.* Customer retention and relationship management for the purpose of reducing churn.* Mentor, train, and coach representatives through positive reinforcement and constructive feedback

Englewood Senior High School

High School Diploma

Florida State College at Jacksonville

Bachelor's Degree of Applied Science, Supervision and Management