Lisa Meriano-Gowan
Manager Premise, Strategy & Enablement, North American Customer Operations @TD
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WORK HISTORY
Manager Premise, Strategy & Enablement, North American Customer Operations @TD
Led the implementation of Phone Channel (PC) premises initiatives, impacting 100s of employees from the front-line to the Executive team, across the PC Business Pillars (Everyday Banking, Credit Card, Direct Investing, TD Insurance, MBNA) Demonstrated leadership in managing change within a business, understanding impact, managing the multiple elements of risks while ensuring the employee experience remains a cornerstone within the solution. Successfully led four significant Phone channel relocation moves, as part of Real Estate\'s optimization program designed to reduce overall Bank expenses and improve the employee experience. A leader committed to operating with excellence; delivering a personalized experience that takes into account unique business requirements, various pillars and position levels (up to and including the SVP) rather than applying a one size fits all solution.
EDUCATION
University of Windsor
Bachelor of Arts (B.A.)
SKILLS
ABOUT LISA MERIANO-GOWAN
A TD Bank Vision In Action recipient recognized for exceptional interpersonal skills, integrity, collaborative partnerships and creative and critical decision making ability across complex multi-segment projects. Deep rooted passion for giving back; recognized for leading committees, councils and community giving municipal level events. A dedicated leader demonstrating success through effective communication, attention to detail, speed to execution, relationship, operational and people management coupled with 10+ years of human resources experience. A leader with ability to leverage past careers, networks and experiences, providing confidence and the ability to ask the right questions and make informed decisions.
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