Lisa Mendez

Assistant Manager @Infosys BPM

o Team lead promoted to assistant manager for Medicaid enrollment with 15 direct reports o Responsible for reporting and Creating reports o Manager of the Iserve team (Tickets for processing enrollment verification requests) o Track representatives production o Assist with escalated tickets o Administrator for state portal access o Assist senior management as needed o Train team leads on job duties o First point of contact for reps with questions