Mechelle Odom

About Mechelle Odom

I am a natural-born leader. I embody the gifts of charisma and confidence, and project authority in a way that draws teams together behind a common goal. I can be characterized with a ruthless level of rationality, I use drive, determination and a sharp mind to achieve whatever I set out to do. I am accomplished in Second and Third tier level Help Desk as well as AD Account management with 15 years of experience in Computer Operations, Technical and Call Center support. Extensive and progressive computer/network operations experience in large global data centers with mixed computing environments. Innovative Call Center, Account Management and Blackberry® support to thousands of users worldwide, earning a solid reputation for productivity, complex problem resolution and professionalism. I am an excellent communicator and posses good diagnostic skills. I have led and planned Deployment projects for desktop, laptops, printers, and network infrastructure. I have been involved with recruited and trained support staff. Coordinated staffing schedules to ensure customer service goals and SLA\'s were met. I work well in a group or alone and have the ability to lead or supervise groups of team members.

Experience

1. Information Technology Project Manager

   UAB Medicine

   Jan 2022 — Present · Birmingham, AL, US

   Assist with the management of a small projects or phases of a larger project. Responsible for coordinating activities of project players, identify appropriate resources required, and develop schedules to ensure timely completion of projects. Develop business relationships and integrate activities with other IT departments to ensure successful implementation and support of project efforts. Foster and maintain excellent relationships with customers and IT colleagues to meet expected customer service level agreements. Aware of system scope and project objectives, as well as the role and function of each team member in order to effectively coordinate and facilitate the activities of the team. Report to a more senior project manager. Develop business relationships and integrate activities with other IT departments to ensure successful implementation and support of project efforts. Foster and maintain excellent relationships with customers and IT colleagues to meet expected customer service levels.

Education

• University of Alabama at Birmingham

  BS in Business Management, Human Resource Management, Human Resources Management and Services

  2016 — 2022

• Virginia College

  BS Management Information Systems, Management Information Systems, General

  2003 — 2005

Skills

• Leadership
• Business Process
• Help Desk Support
• Project Planning
• Software Troubleshooting
• Leader
• Human Resources
• Healthcare
• Healthcare Information Technology (Hit)
• Sharepoint
• Training
• Account Management
• Customer Support
• Research
• Employee Training
• Management
• Technical Support
• Technical Leadership
• Microsoft Word
• Team Leadership
• HR Policies
• Hardware
• Software Documentation
• Microsoft Office
• Sales
• Remote User Support
• Teamwork
• Team Management
• Hipaa
• Software Installation
• Computer Hardware Troubleshooting
• Troubleshooting
• Health Information Systems
• Time Management
• Communication
• Photoshop
• Project Coordination
• Windows 7
• Onboarding
• Microsoft Excel