Lisa McLaughlin
Customer Success Leader | Helping Fortune 500 Clients Scale | Empowering teams | Streamlining processes | Driving growth in Revenue & CSAT
- Role
- Customer Success Management at Northern Light
- Location
- Grafton, MA, US
- LinkedIn followers
- 500 followers
About Lisa McLaughlin
I’m a Customer Success Leader with 18+ years of experience partnering with my clients as a trusted advisor to develop strategies that create value that builds strength within their organizations, and improve business results.I specialize in establishing order through strategic planning, no matter if it’s streamlining processes, enhancing teams or transforming agreements. I thrive when I can use my skills to make a positive impact.When I’m not working, you can find me:🧠Learning something newPainting (usually a pretty window or door I took a picture of)Tending to the beesSwimmingSitting on the deck - at times with a custom-made marg
Experience
Customer Success Management
Feb 2026 — Present
Skills
- Ivr
- Cloud Computing
- Voip
- Internet Protocol (Ip)
- Mpls
- Avaya Products
- Contact Centers
- Telecommunications
- Managed Services
- Call Center
- Unified Communications
- Telephony
- Sip
- Call Centers
- Ip
- Avaya
- Solution Selling
- Voice Over Ip (Voip)
- Cross-Functional Team Leadership
- Session Initiation Protocol (Sip)
- Wireless
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