Lisa McCarthy
Comcast Business | Business Process Management & Improvement | PMP | MBA
- Role
- Director, Business Process Management at Comcast Business
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Lisa McCarthy
Versatile and energetic business professional with over 15 years of experience in business operations, business process effectiveness, project management and financial operations. Proven track record of leading and collaborating with cross-functional teams to strategize solutions for large complex problems to deliver best in class processes.
Experience
Director, Business Process Management
Sep 2022 — Present · Philadelphia, PA, US
Leading a team a part of a larger transformation program to implement an End-to-End Sales through Service Assurance platform primarily focusing on a wholistic customer experience for both simple and complex scenarios, significantly reducing the manual swivels between ancillary systems; streamlining previously duplicative activities across modules creating a more efficient and effective Customer & User experience compared to the current legacy systems & processes.
Education
The George Washington University School of Business
Masters of Business Administration
2010 — 2012
Rutgers University
Bachelors Of Science, Accounting
2003 — 2007
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