Lisa Kern

Director of Operations @European Wax Center

Louisville-Jefferson County, KY, US

Ability to build diverse, high performing teams with an inclusive environment * Meets or exceeds company sales and profit expectations while maintaining standards in all areas * Forecast business trends for company operations * Meet and/or exceed monthly Key Performance Indicator metrics all levels * Drive profitability at district and unit levels through direct management of strategic initiatives * Motivate, lead, coach and mentor leadership personnel while providing clear direction * Implement, execute, manage and follow up on operational brand strategies that improve the profitability at all levels * Ensure compliance on state and federal levels * Collaborate and work in conjunction with all departments for overall growth and success of the operations department and team.* Maintain budget controls on all operations * Drive morale positively as the accountable party to be present and visible to guests and team members.* Design, implementation and parental oversight of local operational policies and processes.* Develop and execute new growth directives * Develop policies and procedures including job descriptions, staff evaluation, emergency procedures, inclement weather policy, and organizational development plan.* Reduce payroll costs; implement cross-training programs for better utilization of guest services personnel resulting in improved guest satisfaction.* Preparing and facilitating company growth to accommodate the proposed plan* Responsible for all training efforts * Develop grassroots and guerilla marketing efforts within each center * Manage all networking events and involve the entire team * Conduct regular audits of inventory levels to ensure that the right amount of product is available to meet demand and to minimize loss prevention * Identify opportunities of improvement

PJ's College of Cosmetology

Instructors License

Jefferson Community College

Business, Management, Marketing, and Related Support Services

The Hair Design School

Cosmetology License