Lisa Joubert
Product Owner @Hastings Direct
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WORK HISTORY
Product Owner @Hastings Direct
EDUCATION
Faculty Training Institute
Certificate in Business Analysis, Business Analysis
ICAgile
ICAgile Certified Professional in Agile Business Analysis, Business Analysis
University of South Africa/Universiteit van Suid-Afrika
Bachelor of Commerce Degree, Law
Insurance institute of South Africa
Diploma, Insurance
Scrum Alliance
Certified Scrum Product Owner (CSPO), IT Agile Scrum
DVT Academy
UX Fundamentals , IT
Scrum Alliance
Certified Scrum Master (CSM), IT
University of South Africa/Universiteit van Suid-Afrika
Bachelor of Commerce Degree, Informatics
SKILLS
ABOUT LISA JOUBERT
A skilled business analyst with over nine years of business analysis experience and in-depth knowledge of business processes in the Insurance industry. Worked for large corporate companies in the finance and insurance industry and with cross-functional teams of specialists and stakeholders. A thorough understanding of the Software Development Life Cycle (SDLC) and Agile/Scrum principles and the Business Analysis process. Ensure that development teams follow Scrum framework values and agile practices while mentoring and motivating them to improve processes, facilitate meetings and decision-making processes to eliminate team impediments, and delivered more than 20 projects on time and on-budget for the Sales, Client Care and Claims departments. Worked on CRM-type systems and assisted with the digital transformation process as well as the decommissioning of Legacy systems. Certified as a Scrum Master and Product Owner holding several additional and relevant project management qualifications. NOTABLE DELIVERY AS BUSINESS ANALYSTIntegrated Claims Assessing SystemIntegrated Service Provide AllocationIntegrated Service Provider Automatic PaymentsAutomated Claims Underwriting ProcessCSI system on web and mobile app with integration into a legacy systemImplement a Leads (CRM) system on web and mobile applicationImplement a Tracking system for different Product Houses on web and mobile applicationImplementation of a mobile app Notification CentreImplementation of a Notification ServiceTOP TECHNICAL EXPERTISE• Business analysis • Project performance management • External business process integration • Use cases • Wireframes / Prototyping • Data modelling (dictionaries & analysis) • Process analysis • Process modelling (AS-IS & TO-BE) • BPMN • Migration & decommissioning Projects • People management • Project management • End-user system training • Stakeholder engagement & management • Mobile assessment process • JAD sessions & facilitation • Eliciting requirements • SCRUM & Agile practices • Waterfall methodology • SDLC • User acceptance testing • User story mapping • Backlog management • Structured analysis • End-user support • Web applications • Mobile applications • Business requirement documents • Create user stories-Available for contact a••••••••@gmail.com-
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