Lisa Joan Sparks

Anything worth something is worth the fight!

Role: Call Center Manager at MVD Express
Location: Albuquerque, NM, US
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

About Lisa Joan Sparks

Call Center and team leadership/specialty teams/Coaching/Interviewing candidates/hiring…

Experience

Call Center Manager
MVD Express
May 2022 — Present · US

Education

Nogales High
Graduated, General Studies
1971 — 1975

Skills

Customer Service
Training
Windows
Public Speaking
Powerpoint
Microsoft Excel
Sebiel
Time Management
Microsoft Office
Sales
Microsoft Word
Team Leadership
Project Management
Brass Ring
Content Management Systems (Cms)
Social Media
Strategic Planning
Research
Blue Pumpkin
Nice Call Recording
Leadership
Management
Team Building
Photoshop

Contact information

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Work email
•••••@mvdexpress.com
Personal email
•••••@•••••.com
Direct dial
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Current company

MVD Express

Consumer Services · 71 employees · Founded 1994 · Albuquerque, New Mexico, United States

With over two decades of experience, MVD Express provides licenses/Real ID, titles, registrations, call center support and dealer services to over 300,000 customers annually through our Retail, Commercial and Support Divisions. As the leading third-party agent and partner for the State of New Mexico, we understand the tight financial circumstances in which jurisdictions must operate and the increasing need for additional flexibility in managing all growth and overflow scenarios. Our deep understanding of industry issues inspires us to design better solutions while maintaining a culture of continuous improvement that fosters efficiency, transparency, and accountability. • Omni-channel service model that has capability to serve both consumer & commercial clients • Call Center & Help Desk Support • Advising & Consultation for all Motor Vehicle & Licensing Operations • RFP Development • Modernization Support WHAT WE DO: We provide License, Real ID, Title and Registration services via a network of specialty retail locations throughout New Mexico. Our large market share of 300,000 repeat customers is ensured by our fourteen-minute average wait time and expert employees who are extensively trained in providing top-notch service that is effective, fast and friendly. To hold our team of knowledgeable employees accountable, we use effective leadership, audit procedures, state-of-the-art training specifically designed and tested for motor vehicle & license services and “target-to-fix” technology to help improve our customer focused service. • Retail Division with 10+ brick & mortar locations across New Mexico • Commercial Division with start-to-finish title tracking through TRACER, our proprietary dealer platform that speeds up the titling process • Call Center & Support team that handles approximately 30,000 calls each month

mvdexpress.com

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About Lisa Joan Sparks

Experience

Call Center Manager

Education

Nogales High

Skills

Find verified contacts for anyone on LinkedIn