Lisa Jensen
Senior Program Officer (Previously Corporate Director), Integrated Access @Covenant Health Canada
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WORK HISTORY
Senior Program Officer (Previously Corporate Director), Integrated Access @Covenant Health Canada
Responsible for developing and operationalizing a Covenant Health Access & Flow strategy that will ensure our patients and residents receive the right care from the right provider at the right time and location. This position provides leadership, direction and coordination of patient flow activities across the entire continuum of care including; implementation of Ministerial directives and other patient flow improvement recommendations, monitoring and developing response plans for selected patient flow metrics, ensuring optimal bed utilization through monitoring of intake and discharge processes and anticipating changes in patient demand to ensure resources are allocatedappropriately. The CDIA works collaboratively with Covenant Health\'s operations VPs as well as other leaders and staff to ensure patient flow is optimized within Covenant Health. The CDIA also leads Edmonton Acute Care teams in Transition Services, Social Work, Site Utilization Management, Staff Utilization, and Project Management, A key accountability is leading the provincial discharge model design and implementation - Path to Home.
EDUCATION
University of Alberta
Certified in Management (Project Management Specialization)
Registered Dietitian Clinical Internship - London Health Sciences and Whitehorse, Yukon
Registered Dietitian (Advanced Practice)
University of New Brunswick
Master of Business Administration (MBA)
Prosci
Certified in Change Management (Prosci Methodology)
University of Alberta
Bachelor of Science (B.Sc.), Clinical Nutrition/Nutritionist
SKILLS
ABOUT LISA JENSEN
Lisa Jensen is the Senior Program Officer of Provincial Patient Access (Integrated Access) for Covenant Health in Alberta. Covenant Health is Canada’s largest Catholic health care organization, with over 14, physicians, employees, and volunteers serving communities across Alberta. A major provider in Alberta’s integrated health system, Covenant Health works with the Government of Alberta, Alberta Health Services and community partners to positively influence the health of Albertans through a broad range of programs and services in their hospitals, health centres, and continuing care facilities. Lisa has a strong foundation in health care rooted by her beginnings as a Registered Dietitian (RD) with clinical experience in most acute care areas as well as community and aboriginal health. She also holds her Executive Masters of Business Administration (MBA) which has allowed her to pursue a career in acute care site/sector operations. Fueled by her knowledge and passion for patient centred care, Lisa has developed and operationalized an Access & Flow strategy that ensures patients and residents receive the right care from the right provider at the right time and location. Her endless energy and strong leadership has led Covenant Health down the Path to Home, innovation which transforms the business rhythm of acute care and optimizes care delivery. If Lisa was asked, she would state that her greatest achievement to date is her family and being a loving mother to her son, Gavin.
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