Lisa Jansen
Customer Service Director, OptumRx, UnitedHealth Group
- Role
- Director, Customer Service, Optumrx at UnitedHealth Group
- Location
- Irvine, CA, US
- LinkedIn followers
- 500 followers
About Lisa Jansen
Experienced Director Of Customer Service with a demonstrated history of working in the health care industry supporting Commercial and Medicare customers. Skilled in multiple facets of Operations, Pharmacy Care Services, Account Management, Customer Satisfaction, and Customer and Employee Retention. Engaged and energetic leader with a Bachelor of Arts focused in Psychology/Organizational Development from University of California, Los Angeles.
Experience
Director, Customer Service, Optumrx
Sep 2011 — Present · Orange County, CA, US
Education
UCLA
Bachelor of Arts, Psychology/Organizational Development
1976 — 1980
Skills
- Provider Relations
- Performance Management
- Hmo
- Employee Benefits
- Cross-Functional Team Leadership
- Customer Satisfaction
- Healthcare Information Technology
- Vendor Management
- Healthcare Management
- Insurance
- Program Management
- Network Development
- Medicare
- Software Documentation
- Medicare Part D
- Health Policy
- Managed Care
- Strategic Planning
- Hipaa
- Customer Service
- Customer Retention
- Healthcare Industry
- Process Improvement
- Call Center
- Team Building
- Health Insurance
- Business Analysis
- Medicaid
- Leadership
- Call Centers
- Team Leadership
- Healthcare
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