Lisa Hyde
- Role
- Senior Enterprise Account Manager at SmithRx
- Location
- Las Vegas, NV, US
- LinkedIn followers
- 500 followers
About Lisa Hyde
An accomplished professional specializing in client learning and enablement, account…
Experience
Senior Enterprise Account Manager
Apr 2022 — Present
Responsible for ensuring the complete post-sale success, customer success, cross-sell / upsell, and satisfaction of SmithRx customers. Use strong industry and product knowledge to serve as a trusted advisor and business partner for your client’s operational leadership. Involved with clients at implementation kick-off and responsible for the development and maintenance of the client success plan, orchestrating the involvement of additional SmithRx teams to ensure that the client is achieving their stated business goals • Accountable for customer satisfaction and retention of assigned clients • Responsible for upsell and cross sell to drive revenue • Build trusting relationships with client operational leadership • Maintain a comprehensive understanding of business challenges faced by customers • Apply cross-functional project management to drive resolution for escalated client issues, coordinating internal and external teams as necessary • Identify product gaps by conducting business impact assessments and managing client expectations • Assess and prioritize issues that may lead to client attrition risk and ensure a strong mitigation plan is in place
Skills
- Salesforce.com
- Account Management
- Social Media Marketing
- Leadership
- Customer Service
- Business Development
- Retail
- Sales Management
- Sales Operations
- Marketing Strategy
- Team Building
- Marketing
- Sales
- Event Planning
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