Lisa Hoffmann

Experience

1. Customer Engagement Advisor, Technical Support Successfactors Hcm

   Sap Successfactors

   Dec 2013 — Present · Remote based, CO

   My primary responsibility as a Customer Engagement Advisor is to help safeguard the customer’s experience with Technical Support through proactively identifying gaps in business and working in collaboration with key members across departments to transform those gaps into bridges, coordinating efforts to deliver solutions designed to eliminate or minimize concerns and therefore building the positive culture and reputation we strive to achieve. This is a fast-paced environment which often challenges me to \"think outside the box\" to ensure SAP Cloud/SF account escalations are mitigated.In my time in this role, I have also spearheaded process management projects with a focus on building and providing a knowledge base for internal teams, to equip them with the tools necessary to deliver a positive customer experience on their end as well.