Lisa Novak
Business Operations & Strategy Lead, Software Engineering
- Role
- Chief of Staff at Dell Technologies
- Location
- Columbus, OH, US
- LinkedIn followers
- 500 followers
About Lisa Novak
With a track record as highly accomplished and results-driven professional; I offer diversified and in-depth experience in Consulting, Managing, and Leading complex, and multi-disciplinary teams delivering IT Services and most recently ServiceNow solutioning and architecture.Among many other talents are an ability to formulate policies, supervise delivery service planning, recommend technological changes, and implement service delivery improvement processes. What makes me stand out is my stellar record of enhancing customer satisfaction through timely resolution of complaints and consistent high-quality delivery performance. Employers recognize me for strategically and cost-effectively building solutions to align with customer business goals. I excel at solution development, building high-performance teams, managing projects, achieving high client satisfaction, and developing and implementing best practices.Below is the list of some of my technical proficiencies,Systems Administration and Operations: ServiceNow, Microsoft Windows Active Directory, Microsoft Exchange 5/2003/2007/2010, MS Terminal Services, Citrix Netscaler, Active Directory, Cisco IOS ServiceNowApplications: All MS Office Application | Linux | Citrix DesktopVirtualization: VMWare ESX Server, VMWare vSphere, vCenter, VMWare HA, DRS, vMotionHyperscalers: Google Cloud Platform | AzureMonitoring: Cacti, Nagios, Nimsoft, Science Logic EM7, ServiceNow Event ManagementNetwork Design: Distributed Networks Integration (VPN bridges, VPN gateways, MPLS)| IP WAN Addressing Internet connections: Firewalls, Proxies, Virtual Private Networks, Intrusion Detection, traffic filteringIf you want to know more about me, feel free to contact me at l••••••••@gmail.com
Experience
Chief of Staff
Dec 2023 — Present · Columbus, OH, US
Trusted business operations partner to Engineering VP, leading planning cadences, KPI tracking, and organizational alignment initiatives. Skilled at connecting strategy to execution through structured processes, communication rhythms, and operational rigor that improve team effectiveness and delivery outcomes.
Education
University of West Florida
BA, Psychology
1989 — 1993
Troy University
MS, Counseling and Human Development
1993 — 1996
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