Lisa Hill

WORK HISTORY

ABOUT LISA HILL

I am an enthusiastic, self-motivated and forward thinking person constantly striving to provide a world class customer experience. I thrive on challenging and pressurised situations enjoying any tasks which enable development, ensuring timescales are always met. I am always calm and logical when decision making, whilst maintaining and improving internal and external customer relationships. I am competent at building relationships at every level of a business, working within a team and being confident and adaptable in unfamiliar working environments.• I hold both the ITIL Foundation and ITIL CSI certificates.• I have completed Lean Six Sigma yellow belt.• Experienced in managing stakeholders both internally and externally.• Excellent knowledge of SOX compliance and associated processes. This has involved working alongside internal and external auditors to implement and govern compliance requirements across the business.• Experience of working with the FCA and Ofcom.• Ability to work in a pressured changing environment to tight deadlines.• IT literate across a wide range of products including Microsoft Office.• Experienced in producing, validating and collating reporting for a variety of requirements.• Excellent problem solving and data analytical skills.• Decision making and prioritisation.• I have excellent communication and customer service skills. These are demonstrated at all levels and I interact well with both internal and external customers.• Excellent team-working skills. I am always responsive and proactive.• Excellent knowledge of BMC Remedy.• Structured time management, organisation and delegation.