Lisa Heyward
Director of Operations @TEAMCo
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WORK HISTORY
Director of Operations @TEAMCo
London, GB
Expanded my remit as a member of the senior leadership team within a multi-million-pound international enterprise, overseeing operational responsibilities for a portfolio of six and seven-figure contracts. Co-authored an organisational restructure, including role design and architecture. Developed systems, processes and policies to underpin expectations of newly formed teams and remits. Provided autonomous leadership for the Operations division, managing both national and international high-stakes deliveries across multiple sites and functional areas concurrently. Oversight of operational budgets, implementing risk management strategies while negotiating and collaborating with stakeholders to achieve shared objectives. Managed accounts and contracts, including the negotiation of contract terms and statements of work. Adopted a data-driven and values-led approach to the continuous development of processes, organisational structure and supporting policy frameworks. Demonstrated professionalism and dedication to the company\'s strategic growth goals by participating in industry events and business development activities.
EDUCATION
Canterbury Christ Church University
Postgraduate Diploma, Management Studies
ABOUT LISA HEYWARD
As a passionate advocate for innovation in education, I specialise in creating strategic partnerships with universities and educational institutions to deliver tailored solutions that enhance the student assessment experience. With a proven track record in managing large-scale digital and paper examinations at a London university, I provide expert consultancy in the digital and paper exams space, helping clients navigate the evolving landscape of educational assessments.I aim to understand the unique needs of each institution and offer them bespoke services, from pop-up test centres to invigilation, to ensure a seamless assessment process. Whether consulting on digital exams, paper-based assessments, or supporting hybrid models, I help universities and education providers elevate their testing and evaluation frameworks to meet higher standards of efficiency, security, and accessibility.Key Areas of Expertise:• Strategic Partnerships: Building long-lasting relationships with universities, colleges, and educational institutions, driving mutual success and growth through collaborative solutions.• Client-Centric Approach: Dedicated to understanding the individual challenges faced by educational providers and delivering scalable, customized assessment services that align with their goals.• Consulting on Assessment Strategies: Offering tailored consultancy in the transition to remote or in-person digital exams, or delivering in hybrid formats, ensuring institutions adopt practices to suit their needs.• Assessment Services Solutions: Advising on and supporting the implementing of comprehensive exam solutions, including secure pop-up test centres, invigilation services, and digital tools such as assessment platforms that streamline exam administration.• Project Management & Implementation: Supporting clients and the wider team at TEAMCo with the end-to-end process and project management of each client delivery.
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