Lisa Hays
Manager - Front Line Control Testing @Webster Bank
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WORK HISTORY
Manager - Front Line Control Testing @Webster Bank
Responsible for executing risk-based design and operating effectiveness control testing across front-line business processes, including walkthroughs, sampling, evidence evaluation, and documentation, in alignment with enterprise methodology and regulatory expectations.Develop and execute test scripts, sampling approaches, and testing procedures aligned to control requirements and risk statements, identifying control gaps, weaknesses, and enhancement opportunities while clearly communicating results and issues to stakeholders.Maintain high-quality, defensible testing documentation that meets internal standards and supports QA/QC review, audit and regulatory exams, and ongoing methodology enhancements.Serve as a trusted partner to Front Line Units and Control Officers, providing guidance on testing standards, remediation expectations, training support, and consistent application of the enterprise control testing framework.
EDUCATION
YogaWorks Walnut Creek
200 Hour RYT, Yoga Teacher Training/Yoga Therapy
Bellevue University
Bachelors of Science in Management, Business, Management, Marketing, and Related Support Services
Spanish by the Sea
Spanish
Metropolitan Community College
Associate's degree, Criminal Justice
International TEFL Academy
Teaching English as a Second Language Certification , Teaching English as a Second or Foreign Language/ESL Language Instructor
ABOUT LISA HAYS
Experienced banking professional with a robust background in risk management, FinTech oversight, and banking-as-a-service (BaaS) operations. Adept at navigating complex regulatory environments, ensuring compliance, and implementing effective risk mitigation strategies. Skilled in quality control processes, with a proven track record of maintaining operational excellence and enhancing financial performance. A proactive and detail-oriented professional committed to driving efficiency and supporting sustainable growth in the financial services industry.
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