Lisa Goward

Head of Customer Delivery Service @Wickes

Wickes have a rapidly growing wide ranging home delivery proposition and my role is to ensure that we give a consistently great delivery experience, no matter how our customers order or where Wickes fulfill from. I lead our logistics carrier partners with a spirit of partnership and continuous improvement. I support proposition development by putting customer feedback at the heart of our decision making, focus and goals. I am responsible for commercial oversight of Wickes fulfilment budgets, proposition decisions, fulfilment IT road map and overall home delivery strategy