Lisa Goode
Director of Customer Success, PFM Product @ Portside | NBAA S&D Committee member
- Role
- Director of Customer Success, Pfm Product at Portside
- Location
- Monett, MO, US
- LinkedIn followers
- 500 followers
About Lisa Goode
As the operational leader of Implementations and Training at Portside, I oversee strategy…
Experience
Director of Customer Success, Pfm Product
Sep 2021 — Present
Onboard and train new customers on the PFM product, ensuring a smooth transition and high satisfaction. • Assess customer health and identify upsell opportunities, contributing to revenue growth and customer retention. • Lead a dedicated support team, enhancing service delivery and response times. • Conduct recurrent training sessions and attend regional events for customer outreach, fostering strong relationships.
Education
Associated Schools Incorporated Miami FL
Aviation Trade School, Tourism and Travel Services Management
Skills
- Contract Negotiation
- Hotels
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