Lisa Garrison
ROC Lead at Delta Air Lines
- Role
- Reservations Operations Center Lead Project Manager Roc Agent at Delta Air Lines
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Lisa Garrison
Experienced Reservations Specialist with a demonstrated history of working in the airlines/aviation industry. Skilled in Aviation Security, Airport Management, Aviation, Sabre, and Ticketing. Strong operations professional graduated from Clayton State University.
Experience
Reservations Operations Center Lead Project Manager Roc Agent
Mar 1997 — Present
Direct Reports for 15 Agents• ROC Liaison for frontline, Revenue Management, Worldspan, Operations Control Center• (OCC), Network & Schedule Development Coordinate overbooking workload with the MSP pre-removal team (PRT)• Handle DL and Codeshare schedule change bulletins and update information in Web Vision Determine passenger needs and evaluates if a protection agreement is neededReport out to leaders high level overview of projects an impacts to RES. Serve as AIC to 48 reps thru real time assistance, quality control and performance lifting. • Responsible to partner with Performance Manager to address training gaps and Admin Action• Track reliability via MPS and weekly reports to leader and address training gaps • Generated real time resolution for employee’s and customer related issues• Coordinate through verification of KLM flights, trouble shoot issues and load info in Database
Education
Russell High School
Academic
1972 — 1976
Clayton State University
Business
2008 — 2011
Skills
- Airport Management
- Commercial Aviation
- Aviation Security
- Sabre
- Airlines
- Flight Planning
- Aircraft
- Iata
- Team Building
- Airports
- Flights
- Aviation
- Ticketing
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