Lisa Fritz
Practice Manager @Itsm Academy
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WORK HISTORY
Practice Manager @Itsm Academy
As Practice Manager at ITSM Academy I provide personalized (and fun!) IT Service Management, DevOps, Customer Experience and Agile education planning. Our training includes: Accredited ITIL, DevOps, Process Design (CPDE), Certified Agile Service Manager (CASM), and Certified Agile Process Owner (CAPO), training, as well as experiential workshops in Customer Experience (XLA), Value Stream Mapping, DevOps and IT Service Management. Simulations such as the Phoenix Project and Apollo 13.
EDUCATION
Auburn University
Liberal Arts
ABOUT LISA FRITZ
ITSM Academy is a Leading Full Service Training and Education provider. We are Preferred and Accredited Partner of Axelos and the DevOps Institute. ITSM\'s courses and certifications include IT Service Management, DevOps, Process Design Engineer, Essence of Experience (XLA\'s) and Agile. Our portfolio also offers Experiential Interactive Sessions and Simulations in Value Stream Mapping, DevOps and IT Service Management. Check out ITSM Academy and our DevOps Campus!
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