Lisa Ferron
- Role
- Director, Customer Success at Foryouhr
- Location
- Nashville, TN, US
- LinkedIn followers
- 500 followers
About Lisa Ferron
Over 15 years experience determining business and user requirements as well as uncovering unmet needs. Planning and executing projects. Well versed in public speaking, presentations and workshop/group facilitation, making use of strong verbal and written skills. Experienced working in all phases of the project lifecycle while fostering a sense of team within the project. Strong relationship building and customer service skills, working with both internal and external clients as well as project team members. Proven track record working with diverse and remote project teams, many of whom do not use English as their first language. Specialties: UX testing & research. Business and user analysis. End-user/Stakeholder interviews and discovery. Remote usability testing, requirements gathering, persona development, Design Thinking workshops, focus group facilitation, public speaking and product demonstrations/presentations. Social Media content management using Yammer, Twitter, Facebook for business communications.
Experience
Director, Customer Success
May 2022 — Present · Nashville, TN
Education
State University of New York at Oswego
Bachelor of Arts
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