Lisa Edwards
Manager Consumer Experience - Leading through change
- Role
- Manager Consumer Experience at Ascension
- Location
- Tulsa, OK, US
- LinkedIn followers
- 500 followers
About Lisa Edwards
Leader in Contact Center Operations in various industries including Radiology Scheduling, Primary Care Scheduling, Card Services, Auto Finance, Cellular Products and Travel. Skills include:* Call Center Management - Patient and Consumer Experience, Customer Care and Collections, Outsourcing, Vendor Management * Service Delivery Management - Onboarding new partners, Ramping down partners, Partner (Supplier) Performance Management, Process documentation, Tableau, Contract Compliance, Budget, Invoicing* Process Improvement, Problem Solving, SLQ2CQ (Sigma Lean Quality to Cimplicity Quality) C for Customer* Professional Development Coordinator * Microsoft Products: Word, Excel, Powerpoint, Teams* Google Suite: Docs, Sheet, Slides, HangoutsStrengthfinder Top 5 Strengths: Positive, Responsible, Achiever, Relator, BeliefEducation: Bachelor\'s Degree from the University of Central Oklahoma
Experience
Manager Consumer Experience
Apr 2023 — Present · Tulsa, OK, US
Manage activities and flow of work for the assigned clinical support area.Develop, implement and evaluate program services and initiatives.Manage all activities related to staffing, including hiring, orienting, evaluating, disciplinary actions and continuing education initiatives.Collaborate with multidisciplinary teams to assist with problem identification and resolution, cost containment issues, implementation of new services, and systems/performance measures.Monitor and adhere to budget.Approve or monitor expenditures, purchases and other actions to insure compliance with budget guidelines.Utilize Radix Dash, Athena, Genesys, and Google Suites.
Education
University of Central Oklahoma
Bachelor's degree, Education
1987 — 1989
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.