Lisa Dong

Enterprise Support Analyst @Esri

Redlands, CA, US

My favorite part of this job are the relationships that I build with people. My tasks involved:•Resolved 900+ cases on technical issues with licensing, deploying, utilizing & administering Esri software.•Created 45+ internal knowledge articles in which 12 have been published into the public domain.•Collaborated, communicated, and worked together with other analysts, management, and colleagues across departments receiving over 750+ collaborations. •Developed and presented on multiple topics including Deep Learning, Understanding, & Troubleshooting.•Took 22+ technical, HR, & presentation trainings with live instructors to grow, improve skills, and provide better quality customer service.•Cross-trained across technologies including Desktop, Enterprise Usage, Enterprise Architecture, & Geodata. •Oversaw the training, mentoring, & organization of 12 analysts for secure support’s new After-Hours program. •Assisted with the development of Esri certification exams for Enterprise Administration Professional & ArcGIS Online Administration. •Recognized during All Hands Departmental meeting for high CSAT – Customer Trust (4.95) in NORUS.Skills developed:• GIS Related Software: o Desktop: ArcMap | ArcGIS Pro | Survey123 Connect o ArcGIS Online & Applications: StoryMaps | Hub (Sites)| Experience Builder | Web AppBuilder, Instant Apps | Dashboards | ArcGIS Field Maps | Survey123 | Quick Capture o ArcGIS Enterprise Components: ArcGIS Server (GIS, Raster Analytics/Image, GeoEvent)| ArcGIS Enterprise Portal | ArcGIS Data Store (Relational, Tile Cache, Spatiotemporal)| Web Adaptors for ArcGIS o ArcGIS Enterprise Architecture: High Availability | Multimachine | Base | Standalone o Databases (Enterprise Geodatabases): SQL Server | Postgresql o Platforms: AWS (ELB, Security Groups, S3, EC2, CFT)| VMWare (Aria Automation)| Linux (RHEL)•IT Concepts: Network | Certificates | Authentication | Security | Domain | Active Directory | Permissions

University of California, Riverside

Bachelor of Science - BS, Environmental Science