Lisa Collins
Director of Operations @Commlink
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WORK HISTORY
Director of Operations @Commlink
I have been with CommLink for over 17 years, initially within the call centre. Over the years, I have been an integral part of the business resulting in my appointment as Director of Operations. I am responsible for the day to day management CommLink Operations and as part of the senior management team, I am responsible for strategic business decisions to ensure the continued growth of the company.
ABOUT LISA COLLINS
CommLink is a UK inbound call centre providing 24 x 7 support to businesses throughout the UK It has been trading since 1998 and provides services ranging from simple message-taking, campaign response handling, through to complex disaster recovery, engineer call-out, and order-taking. Whatever your requirements, we can help whether it’s by phone, fax, email, web, or text. We’re the third fastest-growing answering service in the UK and our client base, from sole traders through to national companies with 200+ employees, is growing rapidly. We specialise in providing high-availability services to our clients and have certification for ISO9001 and Investors in People. We can ensure that your calls/email/texts are handled efficiently and correctly at all times. Our approach is to develop a bespoke offering to fit with the scalable and changing needs of your business, integrating and embedding our services so that they connect with your businesses blood supply. Our superior systems, skills and processes are designed to be flexible – you don’t change anything, we do all the work to add value with minimal disruption to your firm. It doesn’t matter whether you already use a call handling company, whether you have your own in-house team; working with CommLink, either alongside or instead of these will provide quantifiable added value, whatever your needs for change/ improvement.
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