Lisa Chopin
Enterprise Customer Success Director @Lucca
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WORK HISTORY
Enterprise Customer Success Director @Lucca
Nantes, FR
MANAGEMENT & COACHING• Growing the team from 25 to 47 consultants in 1 year and a half• Structuring the departement : recruiting and onboarding managers, create a Team Lead role, manage budget & hiring plan• Daily management of 5 to 8 direct reports : provide feedback, set goal and address any challenges faced by the team• Highlight team successes and achievements to promote a positive and motivated work environment. OPERATIONAL DELIVERY MANAGEMENT• Ensure high levels of customer satisfaction through proactive engagement and strong deployment planning management of signed projects for our customers (>250 users).• Manage project timelines, resources, and budgets to ensure successful execution and delivery.• Communicate project status, risks, and achievements to stakeholders, ensuring transparency and alignment.• Close follow up of key metrics : billing rate, ADR, CSAT, support satisfaction. IMPULSE VISION• Define the Department roadmap and collaborate with cross-functional teams (Sales, Product, Channel, Knowledge & Operations)• Lead and coordonate projects that align with the company\'s strategic objectives and drive business growth
EDUCATION
Institut d'études politiques de Rennes
Master's degree - Strategic and Organizational Management
Université Paris Dauphine - PSL
Master of International Business & NTC projects
ABOUT LISA CHOPIN
Able to multitask and adaptable in multicultural environments, I love to contribute to ambitious projects with all my motivation and energy. Don\'t hesitate to contact me.+9year experience in Project Management in Customer-facing relationships Graduated from Sciences Po Rennes and Paris-Dauphine International background (worked in the UK, Canada & France)- Fluent English & French Organizational and analytical skills Currently Enterprise Customer Success Director for Lucca (SaaS solution for Human Resources)
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