Lisa Buckmiller
Head of Community Management @nebenan.de
Signup · Get unlimited contacts
WORK HISTORY
Head of Community Management @nebenan.de
Berlin, DE
Leading Community Management at nebenan.de, Germany\'s largest neighborhood network, with strategic responsibility for user support, business support, and content moderation, ensuring millions of neighbors, local businesses, and institutions can interact safely and reliably while aligning operations with legal, political, and regulatory frameworks.Strategic Leadership: Managing two direct reports and their teams, driving scalable operations and operational excellence.Trust & Safety: Designed and implemented moderation policies and escalation processes that balance inclusivity, freedom of expression, and compliance with regulatory standards under the Digital Services Act (DSA).Operational Impact: Streamlined support workflows and introduced KPIs that improved resolution times and boosted user satisfaction.Cross-Functional Influence: Partnering with Product, Legal, and Executive teams while engaging with external partners and regulators to ensure nebenan.de operates responsibly and sustainably.Business Enablement: Strengthening partnerships with local businesses and institutions by optimizing support processes and ensuring seamless onboarding and integration.External Stakeholder Collaboration: Managing a pilot project with external social welfare organizations (e.g, Diakonie) to strengthen neighborhood-based care and support.Executive Accountability: Holding full budget and resource ownership for community management, with regular reporting to company leadership.
EDUCATION
International House Berlin Prolog
teaching certificate, teaching German as a second language/DaF
Boston University
Master of Arts (M.A.), International Relations and International Communication
University of Mannheim
Bachelor of Arts (BA), British and American Studies & French
SKILLS
ABOUT LISA BUCKMILLER
Community and operations leader with 9+ years of experience in digital platforms, e-commerce, and social impact. Skilled in team leadership, regulatory compliance, and moderation of sensitive content. Strong track record in KPI-driven process optimization, cross-functional collaboration, and building inclusive, trusted online communities.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.