Lisa Banz
Senior Technical Services Engineer @Adva Network Security GmbH
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WORK HISTORY
Senior Technical Services Engineer @Adva Network Security GmbH
Like in my previous job, I still work in Customer Service. But it is so much more than that. In addition to the daily business - that is to solve problems, provide thorough analyses, maintain customer cases, participate in a 24/7 support hotline rota, have an open ear to customer\'s concerns and discuss topics with R&D, QM and PLM - I also work on CRM implementation and customization, project management, software and documentation delivery, coordination of hardware returns and their internal process flows and a bit of technical pre-sales activities.I am highly motivated and eager to gain more knowledge whenever I get the chance to.
EDUCATION
Franz-Oberthuer-Schule Städtische Fachschule für Technik Würzburg
State Certified Engineer
ABOUT LISA BANZ
Senior Technical Services Engineer at Adva Network Security
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