Lisa B.
Operations Manager @American Express Global Business Travel
Signup · Get unlimited contacts
WORK HISTORY
Operations Manager @American Express Global Business Travel
Operations Manager – Large & Mid-Markets, Onsites, UK & Ireland : 2017European Operations Manager – Barclays : 2014European Operations Manager – Goldman Sachs : 2010 • Operational management of business travel requirements across 12 European Countries leading multi-disciplined teams to deliver exceptional service to customers, partners and stakeholders; deputising for Director in their absence including strategic decision making in line with corporate objectives. Leading multiple business divisions including reservations, operations, ticketing, cancellations and booking amendments; managing day to day operational issues utilising solution based problem solving to apply appropriate resolutions; managing travel requirements in multi-lingual environments utilising GDS systems; ensuring consistency of operational policies, processes and customer service levels across partner network.
ABOUT LISA B.
I am a highly proficient Operations Manager and Business Leader with over 26 years’ experience within the Business Travel Industry. I am an individual with the vision and innovation to provide creative business solutions and the project management and leadership skills to make those solutions a reality. I am used to delivering operational efficiencies through the implementation of strategic and innovative business changes resulting in improved productivity, reduced business costs and higher revenue levels. With the ability to drive operational success throughout the business while delivering excellent service and exceeding targets and KPI’s. As a natural leader I work with teams empowering individuals to achieve their own career goals while meeting and exceeding the needs of the business. Demonstrating excellent communication, influencing and negotiation skills when working with internal and external stakeholders. I thrive in a multi-faceted and fast paced environment and have the leadership skills to drive a business and its employees forward. Adaptable and resilient I am equally adept at working independently as in a cohesive team. Highly motivated with a strong work ethic I am methodical and analytical in my approach ensuring accuracy while delivering exceptional results.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.