Lisa A. Sheffler

About Lisa A. Sheffler

I am a driven and recognized professional with a proven record of developing policies to reduce risk. I have trained staff on process efficiency initiatives and have implemented best practice measures to boost productivity and accuracy. My commitment to doing what it takes to minimize company risk while increasing volumes has been greatly valued and recognized through numerous awards and promotions with increased accountability. I have a keen ability to lead projects to completion while staying within budget and time constraints. My positive demeanor and “can do” attitude has motivated my team and colleagues to exceed expectations and service levels, not just meet them. This environment contributes to well-functioning, cohesive teams with high productivity. I feel it is important to continually develop leaders to positively impact teamwork, morale and employee retention. I also educate and coach vendors to ensure compliance and control risk. I have extensive experience in defining, planning and executing initiatives using strong communication, collaboration and organizational skills. I possess excellent organizational and critical-thinking skills. I enjoy strategic planning, project implementations and developing process improvement initiatives while maintaining budgets and deadlines. Areas of Expertise: Risk Management / Procedure Development / Quality Assurance / Record Retention / Regulatory Compliance / Operations Management / Third Party Risk Management / Decision Making / Process Improvements / Internal Controls / Performance Management / Project Management / Employee Engagement / System Conversions / Leadership Development

Experience

1. Vice President, Audit & Exam Oversight - Enterprise Financial Crimes Compliance (Efcc)

   U.S. Bank

   Oct 2022 — Present · Appleton, WI, US

   Function as a liaison between various internal and external partners, 1LOD, 2LOD, Corporate Audit Services, and examiners. Serves as a key point of contact for Regulatory and AML/BSA audits to ensure reviews proceed in a consistent manner. Provides credible challenge. Escalates potential issues and risks using proven diplomacy skills. Partner with senior leaders and SMEs to ensure audit and exam responses are delivered completely, accurately, and timely. Consistently works with all levels of the organization. Facilitates discussions to address potential areas of concern. Identify trends to provide relevant feedback and perspective to ensure potential gaps are addressed and corrected. Tracking, monitoring, and reporting of current and closed audits and exams.

Education

• University of Wisconsin–Oshkosh

  Bachelor's degree, Business Administration and Finance

Skills

• Collateral Management
• Performance Management
• Employee Engagement
• Operations Management
• Team Mentoring
• Compliance
• Procedure Development
• System Conversion
• Leadership Development
• Process Optimization
• Morale
• Strategic Planning
• Decision-Making
• Organizational Leadership
• Regulatory Compliance
• Banking
• Risk Management
• Productivity Coaching
• Business Process Mapping
• Cross-Functional Team Leadership
• Business Process Outsourcing (Bpo)
• Management
• Team Building
• Workflow Management
• Bank Operations
• Adherence
• Productivity Improvement
• Coaching & Mentoring
• Quality Assurance
• Staff Development
• Third Party Vendor Management
• Employee Recognition
• Call Center Administration
• Record Maintenance
• Training
• Strategic Leadership
• Business Process Re-Engineering
• Peer Mentoring
• Facility Management (Fm)
• Credit