Liril Kuriakose M.

WORK HISTORY

EDUCATION

ABOUT LIRIL KURIAKOSE M.

I’m a results-driven Salesforce Administrator / Salesforce Business Analyst (4x certified, including CPQ) with over 6+ years of experience optimizing Salesforce environments, enhancing system performance, and driving process efficiency through automation and collaboration.I bring hands-on expertise in Salesforce administration, Apex development, and system integrations, with proven success managing integrations with NetSuite and Zuora, and supporting CPQ and Field Service Lightning (FSL) modules. Am also strong in Sales Cloud, Service Cloud and Marketing Cloud with hands on experience with Pardot and ERP systems. My background includes troubleshooting, metadata management, issue triage, and system monitoring using Datadog, ensuring platform stability and seamless operations.Proficient in Copado pipelines, SOQL, data fixes, and bulk updates, I’ve consistently delivered scalable solutions that improve productivity and align with business goals. I’m also experienced across the full SDLC, including requirements gathering, process mapping, gap analysis, testing, and implementation.Beyond technical expertise, I’m passionate about streamlining CRM processes—from lead and account management to forecasting and case resolution—while maintaining strong documentation and stakeholder communication. I take pride in being a collaborative problem solver who thrives on continuous learning and leveraging Salesforce to deliver impactful, cost-effective results.