Lipsa Jagati
Senior Itsm Consultant @Tiberone
Signup · Get unlimited contacts
WORK HISTORY
Senior Itsm Consultant @Tiberone
EDUCATION
Bachelor of Technology (B.Tech.) from GITA, Odisha
Bachelor of Technology - BTech, Computer Science and Engineering
SKILLS
ABOUT LIPSA JAGATI
BMC Remedy ITSM professional with more than 12 years of diversified experience in Business Service Management(BSM) domain and Telecom industry encompassing product development, customization, implementation and professional services of BMC Remedy ITSM, Atrium Integration, CMDB and OS3 Suites.• Currently working as BMC Remedy Integration Developer with Virgin Media since January 2020 at Reading, UK. • Worked as BMC Remedy Architect with Mozaic Services for 6 months in 2019 in London. • Prior to it, worked as Senior Remedy Consultant with Quintica for 4 years (20••••19) for major telecom players from UAE and UK.• Previously, worked with BMC Software as Product Developer in ITSM Research & Development team and Customer Engineering team for 5 years, from 2010 to 2015. BMC Remedy Experience Highlights: • Experience in Product Development using AR System & ITSM v7.x, v7.5.x, v8.x and v9.x. Major contributor towards main releases of v7.x, v8.x, v9.x• Experienced in BMC Remedy CMDB, Atrium Integration and CMDB Service Modeling. • Application Customization and Maintenance expertise on all major Remedy suites modules including Foundation, Asset, Incident, Change, Release, Problem & Known Error, Service Level(SLM) and Task Management. • Developed entire Multi-tenancy feature for all ITSM applications during 8.x and 9.x product releases and expert in handling security issues in ITSM.• Well versed with BMC AR System architecture, ITSM and SLM and ITIL V3 Foundation certified• Proficient in requirement gathering and analysis, design, development and delivery aligned with customer expectation and timeline.Telecom Experience Highlights:• Hands-on experience in customizing and resolving the Operations Service and Support (OS3) framework suite built on BMC Remedy AR System 9.1 which is specifically designed to meet requirements of Communication Service Providers and Enterprise Telecoms Departments. • Worked for the clients – Etisalat, Dubai (major Middle East Telecommunications company) and Arqiva, United Kingdom (major Broadcaster and Mobile Network Operator in the UK).
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.