Lipsa Dash

About Lipsa Dash

As a Data Engineer at Ericsson, I delivered innovative solutions for the telecom industry, using my skills in machine learning, Python, statistics, and data modeling. I led a predictive analytics initiative to streamline customer request handling, automating engineer selection based on different factors. I also designed and developed APIs in CDS, and communicated across different teams to ensure alignment and quality. I have a strong background in software engineering and data engineering, with over 6 years of experience at Accenture, TCS and Ericsson. I have migrated applications to the cloud, tested and debugged Python-based tools, and managed data systems and pipelines. Worked with Tableau,SQL Server,MS Excel,Power point. Skilled in reporting and visualization with Tableau,Database / SQL, Excel, Data Analysis,Team I am passionate about expanding my analytical skills and exploring the evolving landscape of machine learning and analytics. Tableau | Data visualization | Reporting | Dashboarding

Experience

1. Automation Engineer

   Ericsson

   Jul 2022 — Present · Gurugram, IN

   As a Data Scientist for the Smart CSR Allocation project, led a Predictive Analytics initiative to streamline customer request handling. Implemented a ticketing system for rapid SMS and portal response. Automated engineer selection based on availability and performance history, leveraging ML models. My role involved leading communication across three teams (SharePoint, RPA, AI/ML) and designed APIs in CDS. Executed various ML analyses using Python, developed purpose-built APIs, and automated processes, achieving efficient and data-driven solutions.

Education

• Biju Patnaik University of Technology, Odisha

  Bachelor of Technology - BTech

  2012 — 2015

• Majhighariani Institute of Technology and Science (MITS), Rayagada

  Polytechnic

  2009 — 2012