Lionel Lobjois
Ww Saas Operations Lead for Thingworx @PTC
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WORK HISTORY
Ww Saas Operations Lead for Thingworx @PTC
Toulouse, FR
Senior Director - Leading PTC Saas Operations for IoT & AREnsure customers get the value of their investment in PTC products & Saas offering.Responsible for overall Iot and AR SaaS operations, including P&L, ARR, Customer Satisfaction, Team development and Process managementReorganized the team delivery model while managing the transition to a new cloud stack (Kubernetes & Infrastructure as Code)Streamlined collaboration between Cloud Ops and R&D, improving internal working models and cross-functional processes. Impacts: reduced MTTR, increased SLAs, reduced escalations and reduced infrastructure costs.
EDUCATION
Université Toulouse III - Paul Sabatier.
Master's degree, Computer Science
ISAE-SUPAERO
Ph.D, Artificial Intelligence
SKILLS
ABOUT LIONEL LOBJOIS
Running ThingWorx cloud operations so that my customers can focus on what matters: their business outcomes.My mantra: customer outcomes over output. People growth over egoFocused on customer success, I lead large-scale cloud services operations, combining strong program management discipline with genuine customer-facing experience. I bring operational rigor and client proximity to complex, multi-organization environments with worldwide distributed teams.My career reflects a consistent ability to reinvent my role: over 25+ years, I have successfully moved across technologies, functional domains and roles whenever the context required it.Certified in Psychosocionomy (2 years training, including Transactional Analysis & Berne\'s Organizational Theory concepts): I am focused on coaching and organization sociology which helps me to better understand how people and organizations actually function to deliver sustainable performance.I come from Computer Science and hold a PhD in AI, which gives me a grounded perspective on what intelligent systems can do and not do and what they actually require to work-Specialties: Cloud Operations & SaaS, IoT, Industry 4.0, Program & Services Delivery, Digital Transformation, Distributed Team Leadership, Customer Success, Organizational Development, P&L, Resource Management, Risk & Quality, AI
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